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We're Here to Help

Check the resources below before reaching out — most questions are answered in the User Guide or FAQ.

Start Here

These resources resolve the vast majority of questions.

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User Guide

Complete documentation for every feature, gesture, and setting.
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FAQ

Quick answers to the most common questions about the app.
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Getting Started

New user? Start here for a guided walkthrough of the basics.

Contact Support

Can't find what you need? Choose the best way to reach us.

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Email Support

support@fractionscalculator.app
We reply within 1 business day.
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Report a Bug

Found something broken? Tell us what happened and we'll fix it fast.
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Feature Request

Have an idea to make the app better? We'd love to hear it.
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Leave a Review

Enjoying the app? A review on the App Store helps others find it.
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Response times: We typically reply to support emails within one business day (Monday–Friday). We're a small team, so we appreciate your patience — and we do read every message.

Writing a Great Bug Report

The more detail you include, the faster we can reproduce and fix the issue. Here's what helps most:

  1. App version — found in Settings → About inside the app.
  2. Device and OS version — e.g. "iPhone 15 Pro, iOS 17.4" or "MacBook Air M2, macOS 14.4".
  3. Steps to reproduce — exactly what you tapped or typed before the issue appeared.
  4. What you expected and what actually happened — describe both so we understand the gap.
  5. Screenshots or a screen recording — a picture is worth a thousand words. You can attach these to your email.

Purchases & Refunds

All purchases are processed by Apple. For billing questions, subscription management, or refund requests, please use Apple's official channels:

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We are unable to process refunds directly — all billing goes through Apple. If your refund request is denied and you believe it should be approved, email us and we'll do our best to help.